Having problems tracking client requests?

TICK-IT was built on the DREAMER cloud platform and allows for the management of a ticketing queue. It is perfect for any industries small or large that need to manage incoming support/sales emails or any Job card process, including Service Industry, Sales, Call Centre and more.

  • Efficiently manage client communication
  • Report on departments of issue
  • Cost assessment

TICK-IT was built on the DREAMER cloud platform and allows for the management of a ticketing queue. It is perfect for any industries small or large that need to manage incoming support/sales emails or any Job card process, including Service Industry, Sales, Call Centre and more.

  • Efficiently manage client communication
  • Report on departments of issue
  • Cost assessment

Key Features

Ticket/Call Logs

The ticketing system automatically collect mails and generates a job card number for easy identification and feedback.

Job cards

Tickets are assigned to staff to action. All tasks needed to complete the ticket are linked together to form a job card.

Work sites

A site inventory can be created on the ticketing system in order for you to automatically assign tasks to locations.

Cost management

Costs can be loaded onto a ticket including material, labour or services. These can be assigned as internal fees or billable to client.

Auto SLA/Escalated Alerts

Notification alerts can be set to comply with service level agreement time constraints.

History overview

Each ticket generated keeps a running history of what has happened on that ticket from start to end.

Contact Us

Thank you for your message. It has been sent.
There was an error trying to send your message. Please try again later.
Thank you for your message. It has been sent.
There was an error trying to send your message. Please try again later.