Having problems tracking client requests?

TICK-IT was built on the DREAMER cloud platform and allows for the management of a ticketing queue. It is perfect for any industries small or large that need to manage incoming support/sales emails or any Job card process, including Service Industry, Sales, Call Centre and more.


TICK-IT was built on the DREAMER cloud platform and allows for the management of a ticketing queue. It is perfect for any industries small or large that need to manage incoming support/sales emails or any Job card process, including Service Industry, Sales, Call Centre and more.

Key Features
Ticket/Call Logs
The ticketing system automatically collect mails and generates a job card number for easy identification and feedback.
Job cards
Tickets are assigned to staff to action. All tasks needed to complete the ticket are linked together to form a job card.
Work sites
A site inventory can be created on the ticketing system in order for you to automatically assign tasks to locations.
Cost management
Costs can be loaded onto a ticket including material, labour or services. These can be assigned as internal fees or billable to client.
Auto SLA/Escalated Alerts
Notification alerts can be set to comply with service level agreement time constraints.
History overview
Each ticket generated keeps a running history of what has happened on that ticket from start to end.